This depends on your routing. Passengers transferring between two international flights on a single ticket generally pass through a dedicated transit security checkpoint and do not go through full immigration. However, passengers on separate tickets, those transiting to/from certain domestic routes, or those wishing to exit the terminal will need to clear immigration. Your agent will assess your specific situation and guide you through the correct process.

Yes. This is one of the most common scenarios we handle. When you hold separate tickets, the risk of missing your connection — and bearing the full cost of rebooking — falls entirely on you rather than the airline. Our agent coordinates directly with the check-in desks and gate staff of your onward carrier, assists with baggage re-check, and monitors boarding timelines in real time to ensure you make your flight.

Istanbul Airport's single terminal spans over 1.4 million square metres with concourses running from A through F. Walking from Concourse A (where many Middle Eastern and African flights arrive) to Concourse F (where many European flights depart) can take 20–25 minutes at a brisk pace. Our private electric buggy covers the same distance in approximately 5–7 minutes, using dedicated buggy lanes that bypass pedestrian traffic entirely. This is not a shared shuttle — it is a vehicle reserved exclusively for your party.

Your agent monitors your inbound flight from the moment you book. If a delay compresses your connection to a critical window, we escalate the service protocol — coordinating directly with IST ground operations, notifying your departure gate, and in some cases liaising with your onward carrier to request a brief boarding hold. We cannot guarantee miracles, but we have successfully managed connections with as little as 40 minutes remaining after landing.

Yes. Lounge access is included in the Transit and Departure Meet & Greet package regardless of your airline, frequent flyer status or cabin class. You do not need a business class ticket or a lounge membership. The lounge is available for use during your layover, with access to open buffet dining, beverages, Wi-Fi, shower facilities and quiet rest areas.

You can book via our online booking form at istanbulmeetandgreetservice.com.tr/booking or via WhatsApp. We accept bookings up to 9 months in advance and as late as same-day, though we recommend booking at least 24 hours before your arrival to guarantee availability and allow us to prepare for your specific routing. Payment is processed via a secure payment link sent after booking confirmation.

Yes — the service is fully airline-agnostic. Whether you are flying Turkish Airlines, Emirates, British Airways, Qatar Airways, EgyptAir, Kuwait Airways, Saudia, Lufthansa or any other carrier operating through IST, our licensed agents operate independently of the airlines and hold all required İGA operator accreditations to access all concourses and priority lanes.

We offer three vehicle categories: luxury sedan (Mercedes-Benz E-Class or equivalent, up to 3 passengers + 3 large suitcases), premium minivan (Mercedes-Benz Vito or equivalent, up to 6 passengers + 6 large suitcases), and executive coach (Mercedes-Benz Sprinter or equivalent, up to 12 passengers). All vehicles are air-conditioned, fully licensed, commercially insured and maintained to premium standards.

Yes. Our Istanbul Airport private transfer service operates 24 hours a day, 7 days a week, 365 days a year. There are no additional surcharges for arrivals or departures between midnight and 06:00. Istanbul Airport (IST) itself operates around the clock, and our driver availability mirrors that schedule.

If you are going to continue with the same airline company, yes, it is enough if you can use your time very effectively. However, the recommended time is at least 2,5 hours